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About Us Many of the Pelikan pens which we sell have a traditional style; similarly, Niche Pens Ltd aims to provide a traditional style of service which recognises that most people who choose to write with Pelikan Pens are honest and trustworthy people. We want to help you make a decision on what is the best pen for your needs; regardless of how long it takes or how many questions you wish to ask us. Niche Pens Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link in the top right hand corner of your screen.
Our Contact details:
Niche Pens Ltd
9 Pye Corner
Rogerstone
Newport
NP10 9ES
Phone: 01633 897 770
Fax: 01633 897 880
Email: info@pelikanpens.co.uk
Registered in England and Wales - Company number: 6020792 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, Visa Electron, Mastercard, Maestro, Solo and JCB cards. We do not accept American Express cards. Alternatively, you may provide your credit card information via phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling UK - All orders of £20 or over will be delivered free of charge to any UK address. All orders which total less than £20 will incur a £1.50 postage and packaging charge.
EUROPE - All orders which total less than £20 will incur a £3.50 postage and packaging charge. All orders which total more than £20 will incur a £5.00 postage and packaging charge.
REST OF THE WORLD - All orders which total less than £20 will incur a £5.00 postage and packaging charge. All orders which total more than £20 will incur a £10.00 postage and packaging charge.
There correct postage will automatically be added to your order at the checkout stage. |
| Delivery Schedule We aim to dispatch the item on the same day that it is received; if the order is received too late for it to be processed and dispatched by the last collection time for the Royal Mail, then it will be dispatched the next working day. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. |
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Telephone orders will be processed through the Royal Bank of Scotland, Streamline system. Please note when ordering online via www.pelikanpens.co.uk we do not personally store your credit card numbers. |
| Guarantee Niche Pens Ltd guarantee to match a lower price for a product if that price adheres to the following conditions. The price match will be against any VAT registered UK retailer and the pen must be brand new, in stock and available for immediate delivery. It is also subject to us having the pen in stock and available for immediate delivery. If you can find a cheaper price for any of our Pelikan pens, please contact us by phone or email letting us know where the lower priced pen can be bought. |
Privacy Policy Niche Pens Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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